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Refund and Returns Policy

Refund Policy

Thank you for choosing KSGH Security Pty Ltd. Your satisfaction is our priority, and we strive to ensure that all our products and services meet your expectations. Please review our refund policy outlined below:

  1. Refunds Eligibility:
    • We offer refunds only for physical products purchased directly from KSGH Security Pty Ltd, subject to the conditions mentioned below.
    • No refunds are provided for the following:
      • Ebooks: Due to the nature of digital content, all ebook sales are final, and refunds cannot be issued once the purchase is completed.
      • Online Business Programs: Refunds are not available for online business programs due to the immediate access and consumption of digital materials upon purchase.
      • Discretionary Trusts: Refunds are not applicable to discretionary trusts once they have been purchased and the transaction is completed.
  2. Conditions for Refunds:
    • To be eligible for a refund on physical products, the item must be returned unused and in the same condition as received.
    • Refunds for physical products are processed within [X] days of receiving the returned item.
    • Proof of purchase is required for all refund requests.
  3. Refund Process:
    • To initiate a refund request for eligible products, please contact our customer support team at [contact email/phone number].
    • Provide your order details and reason for the refund request.
    • Once your request is approved and processed, refunds will be issued to the original payment method used for the purchase.
  4. Exceptions:
    • In case of defective or damaged physical products, please contact us immediately upon receipt for assistance.
    • Refunds for physical products do not cover shipping costs unless the product is defective or damaged upon arrival.
  5. Cancellation Policy:
    • Orders for physical products can be canceled before they are shipped. Once shipped, the refund policy mentioned above applies.
  6. Contact Us:
    • If you have any questions or concerns regarding our refund policy, please feel free to contact us at [contact email/phone number]. Our support team will be happy to assist you.

By making a purchase from KSGH Security Pty Ltd, you acknowledge and agree to abide by the terms of this refund policy.

This refund policy is subject to change without prior notice. Please check our website for the latest updates.

Thank you for your understanding.

Administration Team

KSGH Security Pty Ltd